Frequently asked questions

A grocery shopping and delivery service in Puerto Rico, serving customers since March 2017. We shop the supermarket and Costco for you and bring the order to your door.

Supermercado products come from Supermercados Pueblo and warehouse products from Costco. La Comprita is a separate company from Pueblo and from Costco.

No. We shop with our own membership and guarantee you the in-store price.

Yes. Both go in the same cart and arrive as one order, with one delivery fee. Costco items are marked, and are only available in ZIP codes we serve from Costco.

Our shoppers check every item, including expiry dates, and pick the freshest, longest-lasting ones available. We carry all the brands we can and won't switch you to a different brand without checking with you first.

Yes. Add it to your order notes at checkout, or call or text us. If we can find it we'll add it to your order at the store price.

No. You can check out as a guest and track your order with a private link. An account saves your addresses, cards and favorites.

Every order is scheduled: at checkout you pick the day, up to 14 days ahead, and a one-hour delivery window. Same-day windows start at least 2 hours after you order. Orders with Costco items placed after 5 pm move to the next day. For delivery within the hour, order from us on Uber Eats or DoorDash.

To homes, apartments and businesses in the ZIP codes we serve. Check your ZIP code on our home page. If we don't reach you yet, let us know: we expand based on demand.

The fee depends on your order subtotal and is shown at checkout before you pay. An order that mixes supermarket and Costco items pays one fee.

We email you a confirmation when you order and again as your order moves along. Your confirmation includes a private link where you can track it.

We'll contact you to work out the best option. If the delivery can't be completed we'll arrange another attempt with you; perishable items that can't go back to the store may be charged.

You can cancel from your account or your tracking page until we start shopping. To add or remove items, call or text us before we start shopping.

Yes. Call or text 787-248-9420, or message us on WhatsApp, and we'll set up your delivery.

Yes, to adults of legal age only. Our driver will ask for a valid photo ID at delivery and won't hand these products over without it.

Yes. You can add a tip at checkout. It's always appreciated.

You won't pay more than the store's shelf price. Prices on our site are our best indication of the regular price; the store sets them and they can change. Your final charge follows the store receipt, so if an item is on special the day we shop, you get the discount.

No. You reimburse what we pay at the store, and the store receipt already includes its IVU. Checkout shows an estimate so the hold covers it.

By card, PayPal, Venmo or ATH Móvil. Card and PayPal are held at checkout and charged after shopping; PayPal is available for deliveries up to 3 days ahead. With Venmo or ATH Móvil, we confirm your total payment once your order is shopped.

When you pay by card or PayPal we hold the order total instead of charging it. Once your order is shopped we charge the final amount, so you only pay for what we actually found.

It comes off your total. Because card and PayPal orders are only held until shopping is done, you pay for what ends up in your bags.

Specials running at the store the day we shop show up on the receipt, so you get them. We can't honor specials from other stores. Promo codes from La Comprita are entered at checkout.

Except for prepared foods, you can hand back any supermarket item when your order arrives and it comes off your total. Costco perishables can only be returned if they arrive damaged. For missing or damaged items, contact us within 24 hours of delivery. See our refund policy for the details.

Not once your order has been shopped.

Call or text 787-248-9420, message us on WhatsApp, or email info@lacompritapr.com. You can also find us on Facebook as @lacompritapr.